We want to ensure that we have resources available to protect the well being of our associates. How do we leverage technology and the personal relationships that we rebuild and maintain with our clients When it comes to the workforce, three years ago we had really started to expand on our wellness programs and our wellness partners and thats really been beneficial for us, especially in the areas of cognitive and behavioral health. What we started to move forward with, on a temporary basis, was figuring out how we could continue to work, but work differently. What steps did Edward Jones take to boost resources when the coronavirus first appeared in the U.S. Now the mindset has shifted in terms of how we need to be able to lead and support a virtual workforce. Our mindset in the beginning was one of a temporary event that we needed to plan for and ensure that we had the support available, and that we would return to some normal state, says Kristin Johnson, the chief human resources officer at Edward Jones.
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